Emotion and relationships in the workplace

Sarah J. Tracy, Shawna Malvini Redden

Research output: Chapter in Book/Report/Conference proceedingChapter

4 Scopus citations


Coauthors and friends Shawna Malvini Redden and Sarah J. Tracy share their journeys of studying emotion, relationships, and organizational communication and provide key definitions, research findings, and practical implications of four core research areas: (1) commodification and control of emotion at work in the form of emotional labor and related concepts, such as emotive dissonance, emotional taint, emotional deviance, and emotional taxes; (2) stress, burnout, and communicatively restricted organizational stress (CROS); (3) workplace bullying and abusive interaction at work; and (4) prosocial emotional processes at work, such as humor, compassion, resilience, emotional intelligence, and mindfulness. The chapter closes with future research directions and discussion questions.

Original languageEnglish (US)
Title of host publicationMovements in Organizational Communication Research
Subtitle of host publicationCurrent Issues and Future Directions
PublisherTaylor and Francis
Number of pages20
ISBN (Electronic)9781351396998
ISBN (Print)9781138304444
StatePublished - Jan 1 2019

ASJC Scopus subject areas

  • Arts and Humanities(all)
  • Social Sciences(all)


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