Doing emotion in service encounters: Service agents' perceptions of emotional labor and emotional contagion

Blake Ashforth; Marc A. Tomiuk; Carol T. Kulik

doi:10.4337/9781848443778.00031

Doing emotion in service encounters: Service agents' perceptions of emotional labor and emotional contagion

Blake Ashforth, Marc A. Tomiuk, Carol T. Kulik

Management and Entrepreneurship

Research output: Chapter in Book/Report/Conference proceeding › Chapter

7 Scopus citations

Original language	English (US)
Title of host publication	Research Companion to Emotion in Organizations
Publisher	Edward Elgar Publishing
Pages	335-348
Number of pages	14
ISBN (Print)	9781845426378
DOIs	https://doi.org/10.4337/9781848443778.00031
State	Published - Dec 1 2008

ASJC Scopus subject areas

Business, Management and Accounting(all)

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10.4337/9781848443778.00031

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Doing emotion in service encounters: Service agents' perceptions of emotional labor and emotional contagion

ASJC Scopus subject areas

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