Doing emotion in service encounters: Service agents' perceptions of emotional labor and emotional contagion

Blake Ashforth, Marc A. Tomiuk, Carol T. Kulik

Research output: Chapter in Book/Report/Conference proceedingChapter

7 Scopus citations
Original languageEnglish (US)
Title of host publicationResearch Companion to Emotion in Organizations
PublisherEdward Elgar Publishing
Number of pages14
ISBN (Print)9781845426378
StatePublished - Dec 1 2008

ASJC Scopus subject areas

  • Business, Management and Accounting(all)

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