Building an Inclusive Climate for Intercultural Dialogue: A Participant-Generated Framework

Benjamin Broome, Ian Derk, Robert J. Razzante, Elena Steiner, Jameien Taylor, Aaron Zamora

Research output: Contribution to journalArticlepeer-review

17 Scopus citations


This study investigates the question of how to build an inclusive environment for intercultural dialogue. Using the university campus as a context for our research, we conducted a facilitated idea generation workshop in which participants identified a set of dialogic competencies, followed by individual interviews in which we explored participants’ perceptions of the relationships among these competencies. Interviews were conducted utilizing a software-assisted, idea-structuring methodology referred to as Interpretive Structural Modeling (ISM). Based on our results, we constructed a framework that depicts the overall flow of influence among the set of dialogic competencies identified by the participants. While findings confirm the importance placed in current literature on factors such as listening and empathy, they provide a more sophisticated and nuanced perspective on how to accomplish one of the oft-stated goals of intercultural dialogue, which is to help participants examine their unconscious biases, prejudices, and privileges.

Original languageEnglish (US)
Pages (from-to)234-255
Number of pages22
JournalNegotiation and Conflict Management Research
Issue number3
StatePublished - Aug 2019


  • dialogue
  • empathy
  • inclusion
  • intercultural communication
  • intercultural competence
  • reflexivity

ASJC Scopus subject areas

  • Communication
  • Strategy and Management


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