An assessment of the impact of corporate social responsibility on organizational quality performance: Empirical evidence from the petroleum industry

As more organizations are emphasizing their roles and responsibilities to society, there is a need to examine the impact of an organization’s social and environmental practices on firm performance. In this paper, we use the perspective of quality management to examine the effectiveness of corporate social responsibility (CSR) on improving organizational quality performance. Data was collected from 31 managers in the oil and gas industry in Iran. We examined the effect of CSR on organizational quality outcomes using structural equation modeling. We then conducted robustness checks using multivariate regression analysis, directly observed variables, and bootstrapping methods. The findings suggest that CSR has a positive impact on internal quality results; however, the effect of CSR on external quality results is not statistically significant. The results suggest a mediating role for internal quality results in the relationship between CSR and external quality results. The findings also provide new insights into the relationship between CSR and organizational quality performance at two levels.